Customer Success Agent in Bulgaria (Italian Speakers)

Ferryscanner is an online search and booking engine that helps people find affordable ferry tickets to exciting destinations all over the world. Since 2018, we have been working to simplify the ferry booking process offering ferry tickets for more than 300 destinations in 25 countries. Our company culture is based on five core values: Ownership, Trust & Respect, Constant Improvement, Customer Obsession and Being Bold. Want to join our team? Welcome aboard!

We are looking for energetic, talented & passionate candidates with desire for continuous learning. Team players with flexibility, organizational skills and excellent interpersonal and communication skills. Do you have all of these? Then this role was made for you!

Responsibilities

• Customer support via chat and e-mail in Italian and English
• Issuance, change and cancellation of ferry bookings
• Entering data in company systems
• Communication with ferry companies via phone and e-mail
• Daily use of business tools: internal CRM, Liknoss and Certus software, Outlook, Sharepoint, platform for chat & e-mail management, Slack software

Qualifications and key competencies

• Excellent command of Italian language (preferably native speaker)
• Excellent command of English language
• Eligibility to be hired in Bulgaria (Social Security Number in Bulgaria)
• Advanced knowledge of PC (MS Office, Internet)
• Degree in undergraduate studies, preferably in Tourism
• Strong team working and interpersonal skills
• Strong communication skills
• Passionate about customer experience and satisfaction

We offer

• Attractive remuneration package
• Work in an international and dynamic environment among young and smart people
• Huge learning experience in using best practices and cutting-edge technologies
• Flexibility to work remotely & extra annual leave days